Business Graphs

Service Cloud

from Salesforce 

Build trusted customer experiences on the most complete service platform

Help your service teams work faster, no matter where they are.

  • Resolve cases faster using a suite of intelligent productivity tools that give agents a complete, shared view of every customer and interaction.

Support customers on any channel, at any time, at scale.

  • Be there for customers in their moment of need on the messaging channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. Easily provide one-on-one support or scale support with built-in, AI-powered chatbots.

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CASE RESOLUTION

  • Faster service: Gone are the days of “hold, please” when you implement AI toward customer support. Empower your customers to get answers fast with self-service portals that help reduce wait time for them and case volume for you.

  • Greater insight: Never be in the dark when it comes to customer metrics. We can help you build reports on any aspect of your company’s case resolution process quickly and easily with drag-and-drop functionality.

CUSTOMER INSIGHTS

  • Break down silos: With your Service Cloud instance, you can quickly access customer data from any location (including legacy systems) and guarantee your agents a deeper understanding of customer needs.

  • Multichannel service: With a Service Cloud implementation, you can support customers on their preferred channel(s). Deliver instantaneous service via phone, email, chat, or SMS.

CUSTOMER SATISFACTION

  • Simple interface: When your agents have a seamless user experience and unified view of customer information, everyone is happy. Easy-to-use agent desktop and dashboards reduce case time and negate the need to ask the same questions twice.

  • Faster case resolution: Don’t waste time fumbling around disparate systems looking for customer case information and past interactions. Get happy users out the door quicker than ever before with Service Cloud’s case management system.

Why choose RightServ?

Is your complex revenue policies preventing you from automating your Revenue Recognition? Is your complex quoting and inaccurate pricing frustrating your sales team and customers? 

We can help you with your RightRev & Salesforce implementation to manage your Revenue, Billing and quotes faster, eliminate errors, and focus on growing your business.

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